Refund & Dispute Policy

Last updated: 2026-03-13. This policy covers VIP digital service transactions processed through manual Telegram checkout.

1. Nature of Product

VIP is a digital service. Once successfully delivered and activated, it is generally non-refundable unless specific exceptions below apply.

2. Eligible Refund Scenarios

  • Duplicate payment for the same intended VIP purchase.
  • Confirmed payment where VIP service is not delivered within a reasonable support window and issue cannot be resolved.
  • Payment amount mismatch caused by operational error.

3. Non-Refundable Scenarios

  • Change of mind after VIP service has been successfully delivered.
  • User-provided incorrect account information causing fulfillment delays or failures.
  • Violation of platform rules that affects account status outside purchase handling scope.

4. Dispute Process

  • Contact official support with transaction details and payment proof.
  • Support reviews payment evidence, fulfillment logs, and account context.
  • A resolution decision is communicated through the same support channel.